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About Us

WizzBitz Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customerservice@wizzbitz.co.uk

Our Contact details:

WizzBitz Limited
Lansdowne House
792 Wilmslow Road
Didsbury
Manchester
M20 6UG
United Kingdom

Phone: 08701 657310
Fax: 0161 374 0254
Email: customerservice@wizzbitz.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Delivery Schedule

We deliver your order right away. Your order will be dispatched within 48 hours of purchase. (We cannot be held responsible for delivery times of items sent Recorded Delivery, all items sent Recorded Delivery will be sent first class post). International orders are generally received in under 10 days.

Cut off time for same day despatch is 14.30 each day.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security Privacy

When you proceed with a transaction processed by WorldPay you are confirming your acceptance of WorldPay's shopper privacy policy, a copy of which can be viewed below.
Introduction

We (WorldPay Limited) are committed to protecting your privacy as an internet user whenever you buy, or consider buying, goods or services from a supplier who uses the WorldPay payment facilities (or whenever you are making a charitable donation to an organisation which uses those facilities). Your supplier, or the charitable organisation, will generally be using our facilities in connection with payment by you using a credit or debit card (or possibly some other form of payment over the internet). We recognise our responsibility to keep confidential at all times any information about you which we acquire in connection with such a transaction, whether directly from yourself or through the supplier or charitable organisation. WorldPay Limited is owned by The Royal Bank of Scotland Group plc. We protect your personal information on the Internet to an equivalent high standard to that which you would experience through any other channels of the bank, such as bank branches, cash machines or on the telephone. Please note however that our responsibility is necessarily limited to protection by us of information which we obtain. We cannot, of course, ourselves control the use or disclosure by your supplier (or the charitable organisation) of any information which they obtain from you.
Collection of Information

To enable us to provide secure payment facilities we will typically acquire information which includes your name, your credit or debit card numbers (with the expiry date) your e-mail and billing addresses, and (where applicable) the delivery address.
Use and disclosure of Information

We use the information which you enter onto the payment page to obtain authorisation to the transaction from the issuer of the credit or debit card and our own or the supplier's bank and to process the payment. The information may be transferred out of the European Union in certain cases for the purposes of processing transactions by us. If this does occur the data will only be transferred to environments equally secure as that provided by us in the UK.

Some details from your transaction (such as your name and email and delivery address, but never your card details) are made available to the supplier or charity through our customer management system, which allows them to keep track of what transactions have been made. (These details are available to the supplier or charity wherever they are based; if they are based outside of the European Union then those details will be available to them outside the European Union). Subject to the above, WorldPay will not disclose the information to third parties, or make any use of it, without your permission (unless we are required to do so by statute or by an authorised body in order to aid the investigation or prevention of crime).
Security

WorldPay is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Cookies

Cookies are text files, used by your computer's browser, that store visitor session data. Cookies, by themselves, do not identify the individual user. Cookies are commonly used on the Internet and do not harm your system.

We currently use cookies to collate general management data which is used to plan enhancements to our services. WorldPay never stores any personal information in cookies (on any computer that you may use) that can be used to identify you, such as your name or account numbers.

If you do not want us to use cookies you may be able to configure your browser not to accept them. Please refer to your browser's 'help' facility for further information. However, you should bear in mind that this may affect our ability to process the transactions you wish to have authorised.

Guarantee

We guarantee your satisfaction. All items come with a 30 day DOA warranty, provided it is not caused by missue or damage. All items returned to us will be tested prior t refund. We will not accept items being returned that have been bought in error, please check compatibility before buying. All charges for returning the item to us are payable by the customer.

Items will not be refunded if you do not have an authorisation code before returning it. Please contact Technical@Wizzbitz.com for this code before any item is returned. Items returned without an authorisation code will not be processed for refund.

Reaching Us

If you need to reach us, please email us on sales1@wizzbitz.com, alternatively, you can call on 08701 657 310 (International +44 08701 657 310) or fax us on 0161 374 0254 or write to us at Lansdowne House 792 Wilmslow Road Didsbury Manchester M20 6UG United Kingdom

Privacy Policy

WizzBitz Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
Return your product by Recorded Delivery or another courier service. This will require a signature when our Returns Department receive it and confirms delivery. Please ensure that you enclose your original invoice so that we can trace your goods.

Refunds are given at the discretion of company management. Returns where items are not tested faulty are subject to a 20% restocking fee. You will not be refunded for the postage costs for non-faulty goods.

Remittance Terms

Please note: No item will be posted until payment has been received, this includes cheques and bank transfers.

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